1. Find missing/issued bricks in the building process
If you find that there are missing bricks in the building process, please don't worry, as the factory will supply a replacement brick bag. This happens from time-time due to the size of our models and the number of pieces it takes to assemble. So please try to build the set as much as possible, and take photos of all missing bricks and mark them on the instructions along with the quantity needed, see the sample below:
Send photos in attachment by email to our service email: firstname.lastname@example.org, and include your order number (found on the order confirmation email sent right of an order is placed. Please check junk/spam folders if not found in your inbox).
We'll then pass on details to the factory and get all parts together and ready to ship. Once tracking details are available, we will send this also.
12th Jan, 2022